top of page

Our Services

Image by Nick Fewings
wiggle2.png
Hospital Waiting Room

Hospital Support

We support patients as they leave hospital, ensuring they have what they need to recover safely at home. This includes:

  • Welfare checks

  • Equipment and aids

  • Cleaning and decluttering

  • Carer support

  • Falls prevention

  • Food provision

  • Medication reassurance

Enhanced Hospital Service

A two‑week wrap‑around service offering:

  • Same‑day key safe installation

  • Bed moves

  • Deep cleaning and decluttering

  • Urgent food support

 

92% of key safes were installed the same day.

key_safe_installation.webp.1400x1000_q85_crop-smart.webp
RS15377_iStock-1132735202_hpr_edited.jpg

Hospital Pathway 0 –

Wellbeing Checks After Discharge

We contact all patients aged 65+ who leave hospital without formal care. This service helps to:

  • Spot early signs of deterioration

  • Prevent readmission

  • Improve safety at home

  • Build confidence after discharge

 

47,197 patients contacted this year — a 10.5% increase.

Waiting Well

Arms
wiggle1.png

We support people waiting for surgery by helping them stay healthy, informed, and prepared.

We help with:

  • Weight management

  • Smoking cessation

  • Reducing alcohol intake

  • Managing pain and mobility

  • Reducing anxiety and uncertainty

This proactive approach reduces cancellations and improves surgical outcomes.

AdobeStock_301592580_edited.jpg

Frailty Support

Working closely with Princess Alexandra Hospital, we contact frail patients shortly after discharge to identify emerging needs early.

Support includes:

  • Medication reassurance

  • Food access

  • Equipment and aids

  • GP liaison

  • Emotional support

This service has already prevented avoidable readmissions and improved patient safety.

Our Partnership

HCNS is a collaboration between between several Herts based charitable organisations, each bringing their own area of expertise to the programme.

See below for more info on each member.

Age UK Hertfordshire

Age UK Hertfordshire Logo RGB.png

At the start of WWII, the National Council for Social Services set up an Old People’s Welfare Committee to support older people evacuated from London and other cities. The Hertfordshire Old People’s Welfare Council took on the work and continued after the war, registering as a charity in 1966 and then becoming Age Concern Hertfordshire and then Age UK Hertfordshire.

British Red Cross

125-768x250.png

The British Red Cross was founded in 1870 and provided humanitarian services during the Franco-Prussian War. During the World Wars, the Red Cross was active in Hertfordshire providing nurses, hospitals, courses and supporting refugees, evacuees, the wounded and homeless. The British Red Cross operates under a Royal Charter granted in 1997.

Carers in Hertfordshire logo with charity number (transparent background).png.avif

Carers in Hertfordshire

Carers in Hertfordshire was formed in 1995 by local carers, and was registered as a charity in 2001.

Dacortium

DacortiumLogo+copy-1036w.jpg

Dacortium was founded in 2013 and is a partnership of charities active in Dacorum: Relate, CAB, Mediation Hertfordshire, DrugLink, DENS, the Centre in the Park, and Community Action Dacorum.

Watford & Three Rivers Trust

W3RT-Without_corner.png

W3RT was founded in 1974 as Watford CVS and was registered as a charity in 2001.

bottom of page