Supporting People Across Hertfordshire to Live Safely, Confidently and Independently
The Hospital & Community Navigation Service (HCNS) helps people move safely from hospital to home and connects them with the right support in their community. Our team works across Hertfordshire hospitals, GP practices, and community services to make sure no one falls through the gaps.
Our Impact This Year
About Us.
Who We Are
HCNS provides practical, emotional, and social support to people leaving hospital and those needing help within the community. Our goal is simple: to help people stay independent, safe, and well.
We work closely with:
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NHS Trusts
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Primary Care Networks
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Adult Social Care
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Voluntary and community organisations
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Specialist partners including Macmillan, Veterans Services, and Sensory Teams
Our approach is person‑centred, compassionate, and focused on early intervention.
Our Values
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Connected – We work in partnership across health, care, and community services.
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Compassionate – We treat every person with dignity, empathy, and respect.
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Responsive – We act quickly to prevent crises and support safe recovery.
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Empowering – We help people build confidence and independence.